SHIPPING, EXCHANGE, RETURN, AND PURCHASE WARRANTY TERMS

Shipping

We offer free shipping to mainland Spain for orders over €200, including during sales and promotions. Orders are shipped from Monday to Friday (business hours) via Correos Express or Nacex.

We prepare orders on the same business day they are received. The transport times indicated are estimates and are counted from the moment the order is handed over to the courier company, not from the moment of purchase.

The available destinations and shipping costs are as follows:

Mainland Spain: delivery in 1–2 business days. €6.50 shipping for orders under €200 and free for orders over €200, including during sales and promotions.
Andorra: delivery in 1–2 business days. Shipping cost: €11.
Balearic Islands: maritime shipping for €11, with an estimated delivery of 3–5 business days, or air shipping for €19.40, with an estimated delivery of 1–2 business days.
Canary Islands: standard shipping for €12.60, with an estimated transit time of 4–7 business days. Express shipping for €30, with an estimated transit time of 1–2 business days for larger islands and 2–3 business days for smaller islands.
Portugal: standard shipping for €8, with an estimated transit time of 1–2 business days, or express shipping for €12.10, with an estimated transit time of 1 business day.

France: standard shipping for €30, with an estimated transit time of 2–3 business days, or express shipping for €95, with an estimated transit time of 1–2 business days.

Germany, Belgium, Denmark, Luxembourg, and the Netherlands: standard shipping for €41, with an estimated transit time of 3–4 business days, or express shipping for €95, with an estimated transit time of 1–2 business days.

Italy and Austria: standard shipping for €50, with an estimated transit time of 3–5 business days, or express shipping for €95, with an estimated transit time of 1–3 business days.

Other European destinations: to check availability, costs, and shipping times, please write to us at info@boriaandcoria.com before making your purchase. Shipments to these destinations are handled upon request via email.

For shipments outside Europe, you can contact us at info@boriaandcoria.com

Once your order has been shipped, you will receive a confirmation email with the tracking number.

In-store pickup: you can also pick up your order for free at our Barcelona store (Av. Diagonal 612). Once the package arrives, you will have 14 calendar days to collect it.

Online purchase exchanges

You may request an exchange within 15 calendar days following receipt of your order. Write to us at info@boriaandcoria.com indicating the order number and the item you wish to exchange.

We will explain how to proceed and arrange pickup via our courier company. Transport costs associated with the exchange are the responsibility of the customer; we will inform you of the amount before processing it. If you make the exchange directly at our physical store, there will be no transport costs.

The item must be kept unused, beyond testing its characteristics and functionality. We recommend keeping the cotton bag, tags, and original packaging.

In the event of a price update, the amount paid for the original item will be taken into account. Availability of the new item and any price difference will be confirmed before processing the exchange.

Exchanges for international orders will be handled as a return and a new purchase.

Products made to your specifications or clearly personalized are not eligible for exchanges due to change of mind. This condition does not limit your rights if the product lacks conformity.

Online purchase returns and refunds

We want you to be satisfied with your Boria&Coria. If you change your mind, you can request a return for your online purchase within 15 calendar days following receipt of the order, without needing to justify the reason.

To communicate your decision, write to us at info@boriaandcoria.com indicating your order number and the items you wish to return. We will provide the address and shipping instructions. You must send the items within 14 calendar days following the communication of your return.

Direct costs for return transport are the responsibility of the customer, except in the case of a defective product or an order error attributable to Boria&Coria.

You may open the package and try on the bag to check its size, materials, and comfort, as you would in our boutique. If the item shows a loss of value due to use or handling that exceeds such inspection, the refund amount may be reduced accordingly. To return it, we recommend keeping the cotton bag, tags, and original packaging, and protecting it adequately during shipment.

We will refund the amount using the same payment method used for the purchase. In the event of a full return of the order, we will include the initial standard shipping costs paid, excluding supplements for more expensive shipping methods.

The refund will be processed without undue delay and, at the latest, within 14 calendar days following the communication of your decision. We may withhold the refund until we receive the items or proof of their return, whichever occurs first.

The right of withdrawal does not apply to products made to your specifications or clearly personalized. Sale, outlet, or sample items retain this right when purchased online.

If you receive a defective or incorrect item, contact info@boriaandcoria.com so that we can handle the issue. These conditions do not limit your legal rights regarding lack of conformity.

Purchases made in a physical store

For purchases made in person at our boutique, returns due to change of mind are handled via product exchange or a voucher, in accordance with the conditions communicated at the time of purchase. Amounts are not refunded for this reason.

This policy does not limit the legal rights you are entitled to if the product presents a lack of conformity.

Purchases made online retain the online return conditions, even if the order is picked up at our store.

Warranty

New Boria&Coria products have a three-year legal warranty from delivery, in accordance with applicable Spanish regulations.

This warranty covers lack of conformity of the product. It does not cover normal wear and tear or damage caused by improper use, without prejudice to the legal rights applicable in each case.

If you detect an issue, write to us at info@boriaandcoria.com indicating your order number or providing the purchase receipt, a description of the problem, and, if possible, photographs to help us evaluate it.

When the issue is covered by the warranty, the solution will be free of charge, including necessary transport costs. Repair or replacement will be carried out, and, where legally applicable, a price reduction or refund will be provided.

Customer Service

If you have any questions about your order or wish to manage an exchange or return, we will be happy to help you.

📩 Email: info@boriaandcoria.com

📞 Phone: +34 626 57 83 36 (Monday to Friday, from 10:00 AM to 2:00 PM and 4:30 PM to 6:00 PM).

You can also visit us at our Barcelona store:
📍 Av. Diagonal 612, Barcelona

📞 Phone: +34 649 76 97 07