F.A.Q. P.S.

HOW CAN I CONTACT PUIG-DORIA?

For any queries regarding www.puigdoria.com, please do not hesitate to contact us.

Email: puigdoria@puigdoria.com

WILL “SOLD OUT” ITEMS BE RESTOCKED?

If an item is sold out, we will try to restock it as soon as possible. If there is no stock, we will remove it from the website or provide notification.

ARE THERE SPECIAL PROMOTIONS FOR ITEMS IN THE ONLINE STORE?

Yes, we have special promotions for items in the online store, but generally on key dates.

HOW CAN I MODIFY, CANCEL, OR REMOVE MY ORDER?

You can modify/remove item(s) you do not want from your shopping cart as long as you have not processed your order. If you want to modify your order once it has been processed, you must contact us via email at puigdoria@puigdoria.com.

CAN I FIND OUT THE STATUS OF MY ORDER?

To inquire about delivery, please do not hesitate to contact us via email at puigdoria@puigdoria.com.

WHAT SHOULD I DO IF I RECEIVE AN INCORRECT ITEM?

If, exceptionally, you receive an item that you did not order, you may return or exchange said item provided it has not been used. For this purpose, we refer you to our returns and exchanges policy.

MAKING A RETURN

If you are not satisfied with your purchase, you may return items in their original condition and packaging within 15 business days of receiving them, and we will issue the corresponding exchange for another product. Send us an email at puigdoria@puigdoria.com and we will explain the simple steps you need to follow. REFUNDS are not accepted unless due to a product defect; only exchanges for another item are accepted.

WHERE, AND WHAT IS THE PRICE AND DELIVERY TIME FOR MY ORDER?

You can receive your order at the address you provide. Shipping costs will be those estimated in the breakdown of the total purchase price based on the destination of the shipment; these are borne by the CUSTOMER and will be added to the total amount of the selected products once the order is placed.

HOW CAN I BE SURE THAT I HAVE COMPLETED MY PURCHASE CORRECTLY?

Once you have placed your order and made the payment, you will receive a confirmation email from us. In the event that you do not receive it, we recommend that you check that it has not been sent to your spam folder. If you still have not received it, we recommend that you contact us via email at puigdoria@puigdoria.com.