F.A.Q.
CONTACT
HOW CAN I CONTACT BORIA & CORIA?
For any queries regarding www.boriaandcoria.com, please do not hesitate to contact us.
Email: info@boriaandcoria.com
PRODUCT
ARE ITEMS MARKED “SOLD OUT” RESTOCKED?
If an item is sold out, we will try to restock it as soon as possible. If there is no stock, we would remove it from the website or inform you beforehand. In any case, at Boria&Coria, our collections are exclusive and have limited units.
WHAT DO I DO IF I RECEIVE A DEFECTIVE PRODUCT?
If a product arrives defective, you can send us an email at info@boriaandcoria.com attaching photographs so we can see the product, assess it internally, and provide you with an answer as soon as possible.
PROMOTIONS
ARE THERE SPECIAL PROMOTIONS FOR ITEMS IN THE ONLINE STORE?
Yes, we offer special promotions on items in our online store, but generally only on significant dates.
SHIPPING AND ORDERS
HOW CAN I MODIFY, CANCEL, OR REMOVE MY ORDER?
You can modify or remove item(s) you do not want from your shopping cart as long as you have not processed your order. If you want to modify your order after it has been processed, you must contact us via email at info@boriaandcoria.com.
CAN I FIND OUT THE STATUS OF MY ORDER?
For inquiries regarding delivery, please do not hesitate to contact us at the email address info@boriaandcoria.com. In any case, shipments within the Peninsula usually arrive at their destination within 24-72 hours.
WHAT SHOULD I DO IF I RECEIVE AN INCORRECT ITEM?
If, in exceptional circumstances, you receive an item you did not order, you may return or exchange said item provided it has not been used. For this purpose, please refer to our returns and exchanges policy.
WHERE, AND WHAT IS THE PRICE AND DELIVERY TIME FOR MY ORDER?
You can receive your order at the address you provide. Shipping costs will be those estimated in the breakdown of the total purchase price depending on the destination. These costs are borne by the CUSTOMER and will be added to the total amount of the selected products once the order is placed.
BORIA & CORIA orders will be shipped from Monday to Friday via the courier companies Correos Express or Nacex.
NATIONAL, ANDORRA, AND PORTUGAL
- Spain (Peninsula) and Andorra: Delivery in 1 or 2 business days. Shipping cost is €6.50 for orders under €200. For orders over €200, shipping is free.
- Balearic Islands: Delivery in 2 or 3 business days. Shipping cost is €8.50.
- Canary Islands: Delivery in 3 or 4 business days. Shipping cost is €13.
- Portugal: Delivery in 2 or 3 business days. Shipping cost is €8.50.
** EXCEPT DURING SALES OR PROMOTIONAL PERIODS, WHEN SHIPPING COSTS MAY VARY.
HOW CAN I BE SURE MY PURCHASE WAS COMPLETED CORRECTLY?
Once you have placed your order and made the payment, you will receive a confirmation email from us. If you do not receive it, we recommend that you check your spam folder. If you still have not received it, we recommend that you contact us via the email address info@boriaandcoria.com.
WHAT PAYMENT METHODS DO YOU ACCEPT?
You can make the payment via credit card.
RETURNS AND EXCHANGES
Orders placed both in-store and on the website can be returned in their original condition and packaging within 14 calendar days of receipt, and we will issue the corresponding exchange. Except for sales or sample sales, for which returns (refunds) are not accepted. It is essential that products subject to a return are in perfect condition and without evident signs of use; otherwise, no return can be processed.
Returns (refunds) are only accepted for orders placed online; in-store, returns will be issued as a gift card or product exchange.
Personalized products cannot be exchanged or returned.
PERSONALIZATION
WHERE CAN I WRITE A MESSAGE IF MY ORDER IS A GIFT?
Once you have added all the products to the cart, you will find a text box specifically for adding any notes you wish. We will receive it along with the order number, so we will write it down and include it inside the package.
WEB
HOW CAN I REQUEST AN INVOICE?
You can send us an email at info@boriaandcoria.com stating the order number and that you wish to request an invoice. We will send it to you as soon as possible.
WHERE CAN I ENTER A DISCOUNT CODE?
Once you have selected all the products you want to buy and click on checkout, on the right side of the cart you will see a box to fill in (discount code/coupon), and once entered, you must click "OK/Use" for it to be applied.
STORE
WHAT ARE YOUR OPENING HOURS?
Our store hours are Monday to Friday from 10:00 AM to 2:00 PM and from 4:30 PM to 8:00 PM. On Saturdays, we are open from 11:00 AM to 2:00 PM.
WHAT IS THE MAXIMUM TIME TO COLLECT ORDERS IN-STORE?
We can hold your order in-store for as long as necessary, but we recommend that it does not exceed 1 month.